Refund policy

At Douglasville Prints, every order is produced specifically for you. Because we sell custom printed products (DTF transfers, banners, and stickers), our return and refund rules are designed to be fair while protecting custom work from being resold.

Custom-Printed Items Are Final Sale

Due to the custom nature of printing, all custom orders are final sale once production begins, including:

  • DTF Transfers / DTF Gang Sheets

  • Custom Banners

  • Custom Stickers

We do not accept returns or offer refunds for:

  • Customer-uploaded artwork issues (wrong size, low resolution, spelling mistakes, incorrect background)

  • Color differences between screen displays and printed results

  • Ordering the wrong item/size/quantity

  • Pressing/application errors (incorrect heat, pressure, peel method, or garment type)

We Will Fix Problems Caused by Us

If your order arrives with a printing defect or we made an error, we will make it right.

You may qualify for a reprint or replacement if:

  • The product was printed incorrectly compared to your submitted file

  • You received the wrong item

  • There is a manufacturing/print defect (misprint, severe banding, missing print area, etc.)

  • The package arrives damaged in transit (with proof)

Our resolution options may include:

  • Free reprint / replacement

  • Store credit (when appropriate)

  • Refund (only in rare cases where reprint is not possible)

Reporting an Issue (Required)

To help us resolve issues quickly, you must contact us with proof.

Report all issues within 3 days of delivery.
Email: shop@douglasvilleprints.com

Please include:

  • Your order number

  • A clear photo of the entire product

  • Close-up photos showing the issue

  • A photo of the shipping label and packaging (if damaged)

Important: Do not discard the product or packaging until your claim is reviewed.

Shipping Issues & Lost Packages

Once a package is marked Delivered by the carrier, it is considered delivered to the address provided at checkout.

If tracking shows Delivered but you don’t have it:

  • Check with household members/office staff

  • Look around the property and mailbox area

  • Contact the carrier first for GPS delivery confirmation

If a package is confirmed lost in transit, we’ll help you with the next steps based on carrier findings.

Artwork & Approval Responsibility

By placing an order, you confirm:

  • Your artwork is print-ready

  • Spelling, sizing, and layout are approved

  • You understand that colors may vary slightly from screen to print

We print what you upload. Please review carefully before submitting.

DTF Transfers: Application Responsibility

DTF transfers require correct application. We are not responsible for:

  • Lifting due to insufficient pressure

  • Damage caused by peeling early (DTF is cold peel)

  • Incorrect temperature/time settings

  • Pressing over seams, zippers, collars, or uneven surfaces

Recommended settings: 300°F / 15 seconds / very firm pressure / cold peel / 5-second finish press

Contact Us

Douglasville Prints
123 Love St, Douglasville, GA 30135
Phone: 17069411991
Email: shop@douglasvilleprints.com
Website: Douglasvilleprints.com