Shipping policy

Effective Date: March 2, 2026

This Shipping Policy explains how Douglasville Prints (“we,” “us,” “our”) handles shipping and delivery for DTF transfers, banners, and stickers purchased on Douglasvilleprints.com.

1) Order Processing & Production Time

All items sold by Douglasville Prints are custom printed. Production begins after:

  • Payment is successfully processed, and

  • Your order details and artwork (if required) are received

Important: Production time can vary based on:

  • Order volume

  • Product type (DTF, banners, stickers)

  • File readiness (print-ready artwork speeds things up)

If we need clarification about your file or order, we may contact you. Delays in customer responses may delay production.

2) Shipping Methods & Delivery Times

Shipping options and estimated delivery times are shown at checkout. Delivery estimates begin after the order ships, not when the order is placed.

Please note: Carrier transit times are estimates and can be affected by weather, holidays, peak seasons, and carrier delays.

3) Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation and tracking information (if available) to the email address used at checkout.

4) Shipping Address Accuracy

Customers are responsible for entering the correct shipping address.

We are not responsible for:

  • Packages delayed or lost due to incorrect or incomplete addresses

  • Orders shipped to the address provided at checkout

If you notice an address error, contact us immediately at shop@douglasvilleprints.com.
Address changes are not guaranteed once the order has shipped.

5) Delivered but Not Received

If tracking shows Delivered but you did not receive your package:

  1. Check around your property (porch, side door, mailbox area)

  2. Ask household members or neighbors

  3. Contact the carrier for delivery confirmation

If you still cannot locate the package, email us at shop@douglasvilleprints.com with your order number and tracking details, and we will assist with next steps.

6) Damaged Packages

If your order arrives damaged, contact us within 3 days of delivery.

To file a damage claim, email shop@douglasvilleprints.com and include:

  • Your order number

  • Clear photos of the product damage

  • Photos of the shipping box/envelope

  • Photo of the shipping label

Do not discard packaging until the claim is reviewed.

7) Lost Packages

If a package is confirmed lost in transit, we will review the situation and may offer a replacement or solution based on the carrier’s findings.

8) Split Shipments

In some cases, orders may ship in multiple packages. If this happens, you may receive separate tracking numbers.

9) Local Pickup (Optional Section)

If you offer local pickup, paste this section in:
Local pickup may be available at our location: 123 Love St, Douglasville, GA 30135.
Pickup instructions and timing may vary — contact us after ordering for details.

10) Contact Us

Douglasville Prints
Website: Douglasvilleprints.com
Address: 123 Love St, Douglasville, GA 30135
Phone: 17069411991
Email: shop@douglasvilleprints.com